Cloud computing is a fundamental advantage: shared resources, supported by the underlying nature of a common infrastructure environment. SLAs therefore extend to the cloud and are offered by service providers as a service-based contract and not as a customer-based agreement. Measuring, monitoring and covering cloud performance is based on the final UX or its ability to consume resources. The disadvantage of cloud computing compared to ALS is the difficulty of determining the cause of service outages due to the complex nature of the environment. SLAs are an important part of any subcontracting and technology provider contract. Beyond expectations for type and quality of service, ALS offers remedies if requirements are not met. Requirement 7 (application interoperability): application interoperability between sensors and back-end systems Data generated by home network sensors must be exchanged with back-end systems. Specific standards have been developed to ensure this network-level interoperability such as DICOM, IHE, HL7 and/or Continua (Rogers et al., 2010). For a more detailed analysis of these standards, their interoperability roles and challenges, we refer to Moorman (2010).
Make sure the metrics reflect factors that are in the service provider`s control. To motivate good behavior, ALS metrics must reflect factors in the control of the outsourcer. A typical mistake is to penalize the service provider for delays caused by the customer`s lack of performance. If the client. B provides application code change specifications several weeks late, making it unfair and demotivating to keep the service provider on a pre-indicated delivery date. AlS bias by measuring client performance in interdependent actions is a good way to focus on expected results. It is not uncommon for an internet service provider (or network service provider) to explicitly state its own ALS on its website. [7] [9] The U.S. Telecommunications Act of 1996 does not specifically require companies to have ALS, but it does provide a framework for companies to do so in Sections 251 and 252. [10] Section 252 (c) (1) (“Duty to Negotiate”) obliges z.B.
established local exchange operators (CIDs) to negotiate in good faith matters such as the sale of dentes` and access to whistleblowing channels. SLAs can also be used internally to indicate what network users can expect from IT staff and network-related procedures. UNAVAILABILITY This section should describe when the service will be available to end-users. End-users should be able to indicate when they expect the system to be available to achieve their predetermined work. Information technology must be able to take into account both the planned and unscheduled unavailability of the system and transform these factors into a level of performance acceptable to end-users.
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