Cargo Handling Service Level Agreement

It is therefore particularly important that air cargo shippers have a clear understanding of the SLAs in which they enter and negotiate genuine ALS from the outset. Modern SLAs between forwarders and forwarders may impose specific technological and IT requirements on freight services that may not be able to support their IT systems, particularly for services using older or obsolete platforms. Airport management requires service level agreements (ASS) to determine the level of quality of services provided by a company, agent or dealer at the airport. Service Level Agreements (SLAs) describe the nature and quality of service between carriers and carriers. This individual document can have a profound impact on the technical and operational aspects of air cargo carriers, including the format of electronic registrations to be used (p.B. Cargo-PIM or Cargo XML), recording of mailings registration information, and processing cases where air transport letter data is rejected by an airline`s system due to syntax errors. Since the beneficiaries of these services are both the customer and the end user, a rigorous process of monitoring and monitoring the perceived quality level must be implemented. This AERTEC Solutions information can help your airport define and monitor ALS standards for all different services In order to avoid potential problems, freight services must ensure that they are included in the WADA negotiation process and that they fully understand the technological requirements they impose on them. In particular, they should pay attention to how ALS imposes emergency management, for example. B What to do if the physical cargo of a shipment does not match the electronic data of an AWB.

In these cases, the ALS may ask the carrier to inform the carrier of the discrepancy electronically on one of the new paperless formats. This can be a big stumbling block for carriers that have not updated their IT platforms. SLAs remain one of the most important documents for carriers and carriers. However, their length and complexity can be challenging when it comes to negotiating a new agreement. Fortunately, recent initiatives such as Cargo 2000 and e-AWB simplify and standardize SLAs for air cargo. However, in order to use the new ALS format, freight services must ensure that their computer systems can support the latest data standards. Carriers that are still working with outdated systems need to pay particular attention to the fact that they fully understand their responsibilities set out in their SLAs and that they have the technological resources to fulfill them. These pre-defined standards are then measured and evaluated to verify the level of compliance. It is therefore necessary to define a set of indicators and parameters of the level of quality of services in order to identify weaknesses and implement measures or procedures for improvement. Despite the importance of ALS in the air cargo industry, most of the agreements currently used by carriers and road hauliers are so complicated and time-consuming to read that they are often totally neglected.

This can be a big problem if partners are working under completely different assumptions about how to process the data. Daily objective process performance information One way to solve the problem is to set up an IT solution that allows you to manage multiple relationships with a single ALS for all partners. A common ALS not only avoids unexpected problems with technical requirements, but also reduces administrative costs. With its Cargo Operations Advisory Group (COAG), the International Air Transport Association (IATA) has taken the lead in simplifying and standardizing industrial SLAs. As part of the implementation of the e-AWB, COAG has developed an SLA format based on Cargo 2000 standards.

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